Contact us
Send us a message and a person will reply, usually within a few hours.
Send us a message
Tell us what you need, with your order number if you have one.
Common questions.
When will my order be dispatched?
We post Monday to Friday, with Royal Mail. Your order goes in the post the next working day, or the same day if you order before 5am. We do not post at weekends or on UK bank holidays.
How do I start a return?
Find your order on Track your order with your order number and email, then choose Start a return. Tell us which items and why, add photos if something is wrong and, for a fault, whether you would like a refund or a replacement. We confirm that we have your request, then email the return instructions. Please wait for them before sending anything back. You can also email us with your order number.
How do I report a fault?
Find your order on Track your order, choose Start a return and the reason It is faulty, and describe the problem; or contact us with your order number. Where it helps, we may ask for a short photo or video. We will not ask for anything excessive.
What if my parcel is delayed?
Courier updates can lag behind, so please allow up to 48 hours after the estimated delivery date. If it still has not arrived, contact us with your order number and we will look into it.
Who pays for return postage?
If you have changed your mind, you pay the return postage. If the item is faulty, arrived damaged, does not work or is not as described, we cover the return postage.
How do I ask about my data?
Email us at customerservice@multibargain.com and we will help.