How can we help?

We post Monday to Friday, with Royal Mail. Your order goes in the post the next working day, or the same day if you order before 5am. We do not post at weekends or on UK bank holidays.

Delivery is free on every order to a UK address. Royal Mail usually delivers within 48 hours of posting, and every product page shows the estimated delivery dates for an order placed now.

We email you when your order is confirmed, which also confirms your payment, and again when it is dispatched, with the estimated delivery date. Where your parcel has tracking, the dispatch email includes it.

Courier updates can lag behind, so please allow up to 48 hours after the estimated delivery date. If it still has not arrived, contact us with your order number and we will look into it.

If your parcel has not arrived and the courier cannot show it was delivered to you, we send a replacement or refund you in full, whichever you prefer. If your order has not arrived within 30 days of ordering, you can also cancel it for a full refund.

Please check any safe place, your neighbours and building reception first. If it is still missing, contact us with your order number and we will take it up with the courier.

Please check your address carefully at checkout, as parcels go to the address you give. If it needs changing, contact us straight away and we will try to update it before it is dispatched.

Orders over £100 may need a signature on delivery.

Not at the moment. We deliver to UK addresses only.

Orders placed in our eBay shop are handled through eBay. Message us from your eBay order and we will help you there.

You can return an item within 30 days of delivery, where the item type allows. This includes your legal right to cancel an online order within 14 days of receiving it. Nothing in our returns policy limits your statutory rights.

Find your order on Track your order with your order number and email, then choose Start a return. Tell us which items and why, add photos if something is wrong and, for a fault, whether you would like a refund or a replacement. We confirm that we have your request, then email the return instructions. Please wait for them before sending anything back. You can also email us with your order number.

If you have changed your mind, you pay the return postage. If the item is faulty, arrived damaged, does not work or is not as described, we cover the return postage.

When your return arrives, we inspect it and, where relevant, test it, typically within 2 working days. We then refund the card you paid with and email you when the refund is issued; banks usually show a refund within 5 to 10 working days. By law, we refund you at the latest 14 days after we receive the item back, or after you show us that you have sent it, if that is sooner.

You can handle an item to check it, as you would in a shop. Please send it back with every accessory shown in the listing, packed securely. If it comes back used beyond checking it, or incomplete, we may reduce the refund by the loss in value. New in-ear earbuds and earphones supplied factory sealed for hygiene reasons cannot be returned for a change of mind once the seal has been broken after delivery. None of this affects returns for faulty or not-as-described items.

Every product page lists what is in the box. If something listed is missing, contact us with your order number and we will put it right. The item counts as not as described, so any return postage is on us.

We do not add a separate warranty unless a product page says so. Your statutory rights under UK consumer law always apply.

If an item is faulty, UK consumer law gives you remedies, which may include a short-term right to reject, a repair, a replacement or a refund, depending on the circumstances. Start a return on Track your order, or email us, and we cover the return postage.

Some products may carry a manufacturer's warranty. It is provided by the manufacturer, on its own terms, and may not pass to a new owner. We only say it applies where a product page states it.

Accidental or liquid damage, misuse, unauthorised repair or modification, damage from incompatible accessories or the wrong voltage, cosmetic wear that was clearly described, consumables such as ear tips, and normal battery wear.

Find your order on Track your order, choose Start a return and the reason It is faulty, and describe the problem; or contact us with your order number. Where it helps, we may ask for a short photo or video. We will not ask for anything excessive.

At our checkout, by card, or with Apple Pay, Google Pay or Link where your device offers them. An item with one left is bought in our eBay shop, through eBay's checkout.

Payments are processed by Stripe, our payment provider. Your card details go straight to Stripe, so we never see or store them, and Apple Pay and Google Pay never share your card number with us.

multibargain is not VAT registered, so no VAT is added to our prices.

Yes. As soon as you order, we email your order confirmation, which is also your payment receipt. If you need anything else, contact us.

Each product names one condition: New (Sealed), Open Box, Ex-Display or Verified Used, with the packaging described separately. Everything is brand-new and unused unless it is listed as Ex-Display or Verified Used, which carry a grade from A (very clean) to C (noticeable wear).

Both are Open Box items that are brand-new and unused. Box Damaged: the original box shows visible damage, dents or wear. Replacement Box: the original retail box is not included, and the item comes in secure replacement packaging.

Yes. Open Box, Ex-Display and Verified Used items are checked, cleaned and tested before they are listed. Factory-sealed items stay sealed, so you receive them exactly as they left the manufacturer.

Every product page lists each item in the box, under What you'll receive. Anything not on that list is not included.

Start a return on Track your order, or email us with your order number. We cover the return postage, and within 30 days of delivery you choose a full refund or a replacement where one is available.

We use no advertising cookies. Google Analytics cookies are set only if you accept them, in the banner on your first visit or in Privacy choices, and you can switch them off again at any time. We also count visits on our own server, without cookies, in a way that cannot identify you. At checkout, Stripe, our payment provider, uses its own cookies to keep payments secure. You can switch off Google Analytics, visit counting and Recently viewed in Privacy choices, at the foot of every page.

Your cart, your privacy choices and your Recently viewed list (the item numbers of the last 12 products you opened), kept in your own browser. Your cart reaches us only when you go to checkout; Recently viewed is never sent to us. After you pay, a note that your order was counted stays until you close the tab. You can switch Recently viewed off in Privacy choices, or empty it with the Clear link in the shop. If you accept Google Analytics, its cookies (_ga and _ga_Y6MR7CB1ZP) are stored too, for up to 13 months; switching it off in Privacy choices deletes them.

Your name, delivery address, email, your phone number if you give one, and the order details: what we need to send your order and help with it. Your card details go to Stripe and never reach us.

Email us at customerservice@multibargain.com and we will help.

multibargain is a trading name of Global Web Innovation Ltd, a company registered in England & Wales, company number 13396743, with its registered office at 203 West Street, Fareham, Hampshire, PO16 0EN. Post for us goes to Unit 35548, PO Box 6945, London, W1A 6US. We sell our own stock: tested small tech, clearly graded.

Our terms are governed by the laws of England & Wales. Nothing in our policies removes your statutory rights as a consumer.

Email us at customerservice@multibargain.com, or write to us, with your order number and what went wrong. We reply within 2 working days and aim to put things right within 14 days. If you are not happy with our answer, our Terms & Conditions explain where you can get independent advice.

Take them to your local household waste recycling centre, free of charge; you can find the nearest one by postcode at recyclenow.com. Electricals should never go in your household bin. We are a member of the Distributor Take-back Scheme, which helps fund those centres. Our Environment & recycling policy has the details.

We aim to meet WCAG 2.2 Level AA and keep improving. If something does not work for you, or you need information in another format such as large print, contact us with the page and what you need.