Delivery

1Where we deliver

We deliver to addresses in the United Kingdom. Delivery is free on every order.

2When we dispatch

We post Monday to Friday, with Royal Mail. Your order goes in the post the next working day, or the same day if you order before 5am.

We do not post at weekends or on UK bank holidays. Dispatch can take longer at busy times, or where a product page says so.

3When it arrives

Royal Mail usually delivers within 48 hours of posting. Every product page shows the estimated delivery dates for an order placed now, and your order confirmation email gives the day it goes in the post and the date it should arrive by.

4Order emails and tracking

We email you when your order is confirmed, which also confirms your payment, and again when it is dispatched. Not every parcel is tracked; where yours has tracking, the dispatch email includes it.

Orders over £100 may need a signature on delivery.

5Your address

Please check your delivery address carefully at checkout, as we send your parcel to the address you give. We are not responsible for delivery problems caused by an incorrect address. If it needs changing, email us straight away and we will try to update it before it is dispatched.

6Until it reaches you

Your order is our responsibility until it is delivered to you, or to someone you have told us or the courier to give it to, such as a neighbour. If you ask the courier to leave it in a safe place, please check for it as soon as you can and tell us straight away if it is not there.

7Late delivery

If your order has not arrived within 30 days of ordering, or by a date you told us before ordering was essential, you can cancel it and we refund you in full. You can also give us a further reasonable date and cancel if we miss it.

8If your parcel is delayed

Courier updates can lag behind. Please allow up to 48 hours after the estimated delivery date. If it still has not arrived, email us with your order number and we will look into it with the courier.

9If your parcel arrives damaged

If the parcel or an item arrives damaged, or something is missing, please tell us as soon as you can, ideally within 2 days, with your order number and photos of the parcel and the item. This helps us claim from the courier. It does not shorten your legal rights, and we cover any return postage.

10If your parcel is lost or missing

If your parcel has not arrived and the courier cannot show it was delivered to you, we send a replacement or refund you in full, whichever you prefer.

If your parcel shows as delivered but you cannot find it, please check any safe place, your neighbours and building reception first. If it is still missing, email us with your order number and we will take it up with the courier.