Returns & refunds

1Your 30-day returns

You can return an item within 30 days of the day it was delivered, where the item type allows (see below).

2Your legal right to cancel

UK law gives you the right to cancel an online order within 14 days of receiving it, without giving a reason. If your order arrives in more than one parcel, the 14 days start when the last one arrives. Our 30-day returns include this right and give you longer.

To cancel, tell us clearly: start a return on Track your order, email us at customerservice@multibargain.com, or write to multibargain, Unit 35548, PO Box 6945, London, W1A 6US. You can use the cancellation form below, but you do not have to. Then send the item back within 14 days of telling us.

3How to return an item

Find your order on Track your order with your order number and email, and choose Start a return. Tell us which items and why, and add photos if something is wrong. You can also email us at customerservice@multibargain.com with your order number and the reason. We confirm that we have your request, then email the return instructions. Please wait for them before sending anything back.

Pack the item securely, as damage caused by poor packing may affect your refund.

4If you have changed your mind

• You pay the return postage.
• You can handle the item to check it, as you would in a shop.
• Please send it back with every accessory and part shown on the product page. If it comes back used beyond checking it, or incomplete, we may reduce the refund by the loss in value.

5Items that cannot be returned for a change of mind

New in-ear earbuds and earphones are supplied factory sealed for hygiene reasons. Once the seal has been broken after delivery, they cannot be returned for a change of mind; the product page says so before you order. The same applies to sealed software. Earbuds sold as Open Box, Ex-Display or Verified Used can be returned as normal. This never affects your rights if the item is faulty or not as described.

6If an item is faulty, damaged or not as described

If an item is faulty, dead on arrival, damaged in delivery or not as described, start a return on Track your order, or email us. We cover the return postage. Within 30 days of delivery, you choose a full refund or a replacement where one is available; after that, see Faults & warranty.

To resolve it quickly, we may ask for a short photo or video of the problem. We will not ask for anything excessive.

7Your refund

When your return arrives, we inspect it and, where relevant, test it, typically within 2 working days. We then refund the card you paid with and email you when the refund is issued; banks usually show a refund within 5 to 10 working days.

By law, we refund you at the latest 14 days after we receive the item back, or after you show us that you have sent it, if that is sooner.

8Cancellation form

You can copy this form into an email or a letter. You do not have to use it: any clear message telling us you are cancelling is enough.

To: Global Web Innovation Ltd, trading as multibargain, 203 West Street, Fareham, Hampshire, PO16 0EN (post: Unit 35548, PO Box 6945, London, W1A 6US). Email: customerservice@multibargain.com

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate.